OUR FREQUENTLY ASKED QUESTIONS
ALSO, OUR OFTEN GIVEN ANSWERS.
ORDER
What is the status of my order?
The average delivery time is 6-9 days (within the Netherlands). You can check your status by sending us an e-mail to shoporders@fromanteel.nl. You will also be informed with a ‘track and trace’ code when the package will be shipped.
How will my order be shipped?
TNT handles our shippings within Europe. Bigger shipments or custom orders (outside Europe) are shipped with DHL. When we send the products, we will inform you by sending a ‘track and trace’ code.
Can I use a different address for invoice and shipping?
Yes. When ordering a product on our website, you can tell us to which other address we should ship your order and invoice.
How can I pay for my order?
On our online shop, you can pay with:
- iDeal (Netherlands only);
- Credit Card (Visa, MasterCard);
- eMaestro or;
- by Cash on Delivery (COD or ‘onder rembours’ in Dutch).
WARRANTY AND REPAIRS
What is Fromanteel’s warranty policy?
All our products have a warranty of 2 years. Except for items that are subjected to wear and tear by normal using, such as batteries and our watchstraps. Fromanteel pays for the cost of return of products within the warranty period.
Can I change my ordered product for a different one when I’m not satisfied or send it back?
Yes. Products which are bought on our website (www.fromanteel.nl), can be changed or returned within 7 days after delivery. The purchase price will be refunded within 30 days after the product has been safely returned to the Fromanteel office.
Return sendings will only be handled when:
- There has been a notification by email or telephone, prior to the sending of the product;
- The product has been received by us undamaged and packed in its original package;
Please note: When products are not correct transported, packed or damaged we will not process the request of return.
Who’s paying for returning the product to the Fromanteel office?
We are. Well, we are paying for everything that’s covered by our warranty. For instance: our warranty doesn’t cover the changing or the returning of products. The customer also pays for repair requests not covered by our warranty and regular service requests.
Please note: insufficient stamped shipments will not be accepted by Fromanteel and will be sent back to its sender. Always make sure to keep a copy of the posting receipt, which you’ve received at the post office, so it will be possible to trace the package. Without the posting receipt Fromanteel cannot be held responsible for any lost shipments or not processed requests. Also, remember to add the Fromanteel Return Form when sending us products.
What to do with a defect product?
First check whether the damage is covered by our warranty and if the warranty period hasn’t expired yet. If so, you can send us the product free of charge by using our reference number (antwoordnummer in Dutch). This service is only available in the Netherlands. For addresses outside the Netherlands, contact us on service@fromanteel.nl
Please note: Inform us first about the product that will be send to us by e-mail (service@fromanteel.nl). Only then a reference number will be provided to you to use for free shipping. Also, don’t forget to add the Fromanteel Return Form to the package. Ask for such a form when you e-mail us.
How much time does it take to repair a watch and what are the costs?
We don’t guarantee super fast repairs, but good ones. Repairs can take 1-4 weeks time (after we’ve received the product) depending on the damage;
When a repair is not covered by warranty and when it’s clear what defect is, you will receive a price indication in advance of the repair. When it’s not clear what the defect is, we will send you a quotation after feedback is given from our atelier. It’s up to you to decide whether to go ahead with repair or not. If not, all costs made for shipping and research will have to be paid by the customer.
SPECIFICATIONS WATCH
What kind of movement does a Fromanteel watch have?
Each watch has a different movement. In our watches we use both Swiss ETA and Swiss Ronda movements. ETA was founded in 1793 and at the moment one of the world’s largest movement manufacturers in the world. However, founded later than ETA (1946), Ronda movements are of equal quality and often offer other exciting functionalities to our watches. All our movement are accurate Quartz ones and run on a battery.
How often do I need to change the battery?
Depending on your watch model and the intensity of use of the functions of the movement, a battery should run for at least 1 year and at best 5 years. Watch repair centres or jewellers can often provide that service for you. You can also choose to send the watch to us. However, service costs will be charged.
Is a Fromanteel watch water resistant?
Not a good idea. We advise to avoid contact with water while wearing your Fromanteel. The watch has a leather strap, which can be damaged when used in water. However, all our watch models have a water resistance of 5ATM which means they are splash proof and can be used in shallow water. Be advised that if the watch is used under water things such as temperature- and pressure differences might negatively affect the water resistance of your watch.
What kind of glass has a Fromanteel watch?
That is different for each model. Some use hardened mineral glass, which are lens-shaped and offer a nice dimension to your watch dial. Others are sapphire made and add up to the endurance of the watch.
How does the chronograph/stopwatch function work on my watch?
Easy. Download the instruction manual for the chronograph movement by clicking here.
Oops, my chronograph doesn’t stop at zero, what can I do?
No problem. Sometimes it happens that the chronograph doesn’t start or stop at zero. The most common reason is that the centre crown of the watch was pulled-out during normal use by your jacket sleeve or a little invisible ‘watch-gnome’ got to play with your watch when you didn’t look. Anyways, there’s a very easy way to solve this problem:
1 – Pull-out the centre crown in its first position (normally the position used to adjust the date).
2 – if you press the top pusher you’ll be able to manually adjust the hand of the counter on the right. If you press the bottom pusher, you can manually adjust the
start-position of the big chronograph hand, put it on zero again.
3 – If you pull-out the centre crown in its second position (normally the position to adjust the time) and press the top pusher, you’ll be able to manually adjust the hand of the counter on the left.
How does my Vintage1607 watch works?
The Vintage1607 watch is equipped with a world timer function. This function was first introduced into a watch during the early years of civil aviation. Back then people were given an instrument to compare time in different time zones. This is how it is used:
Start at the time zone where you are at this moment, for The Netherlands it’s ‘Paris’. Now, take a look at what time it is and use the left crown to position the time zone ring. If the actual time is 12 o’clock at night, move the black 24 on to Paris. You can now see what time it is in different parts of the world, for instance it’s six (18 hrs.) o’clock in the afternoon in New York, time to prepare for a night out in town.
Sometimes I hear a rattling sound in my Vintage1607 watch. Is this a defect?
No, it’s not a defect - this is actually quite all right. We’ve made the Vintage1607 according to the vintage world timers of the 1950’s (hence the name). That means that we also use some of the retro technology of that era and made the time zone ring mechanical. Which means the time zone ring needs a little bit of slack, or better – room – to operate and that’s what you hear.
Do you guys know what time it is?
Not wearing your Fromanteel? Ok, then have a look here.